Refund & Cancellation Policy

You can cancel your plan at any time from the Billing page. Cancellation stops the next renewal; your plan stays active until the end of the period you already paid for. There is no partial refund for the unused part of a period.

Credit packs are delivered instantly and consumed as you generate. Because they are used digital goods, top-ups are non-refundable once credits have been spent. Unspent credits from a top-up may be refunded within 7 days at our discretion.

• Duplicate or double charges for the same order.
• Payment taken but credits or plan never activated.
• A prolonged outage that prevented you from using the service you paid for.
• Unauthorised payment confirmed as fraud.

If a payment fails or is cancelled at the gateway, nothing is charged and no credits are granted. If money left your account but nothing was activated within 30 minutes, contact us with the transaction ID — we verify with the gateway and either activate or refund.

Email billing@nenovixai.com from your account email with the transaction ID and a short reason. We reply within 3 business days. Approved refunds go back to the original payment method and typically settle in 5–10 business days, depending on your bank or card issuer.

Please contact us before raising a chargeback. Accounts with an open chargeback are suspended until the dispute is resolved.